At SoLuv, each piece is carefully packed and quality-checked before it reaches you. As our jewellery is made in limited quantities, we do not offer returns, exchanges, or refunds for reasons such as change of mind, personal preference, or incorrect orders placed by the customer.
In the unlikely event that you receive a damaged, defective, or incorrect product, please email us at info@soluv.in or send us a direct message on Instagram within 5 days of receiving your order.
To process your request, please include:
Your order number.
Clear photographs of the product.
An unboxing video recorded from the moment the sealed package is opened. This video is mandatory for all damage or incorrect item claims. Requests submitted without an unboxing video cannot be processed.
Once our team verifies the issue, we will issue the value of the affected product as SoLuv Store Credit, which can be used on a future purchase.
In some cases, SoLuv may request that the defective or incorrect product be returned for quality inspection before issuing store credit. If a return is required, we will arrange the pickup at no additional cost to you. Please note that store credit will only be issued after the returned product has been received and inspected, where applicable.
We do not offer returns or exchanges for reasons including, but not limited to:
Change of mind.
Personal preference.
Incorrect product selection.
Multiple products ordered for trial or comparison.
Products purchased during sales, promotional offers, or using discount codes are final sale and are not eligible for returns, exchanges, or refunds. However, if you receive a damaged, defective, or incorrect item, the policy outlined above will apply.
If you have any questions, please contact us at info@soluv.in. We're always happy to help.
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